As part of the Smart City Initiative, the vhs Jena is planning to set up a »Probierladen« (English: Try-out store) that will provide citizens with low-threshold access to digital technologies.

The Service Design department at KISD supported this project in the planning phase with a three-month research project and developed recommendations for action and concept ideas for it. The project, which is scheduled to start at the end of 2023, is aimed primarily at adults, older people, families with children, and young people who have little or no access to digitization.

The planned »Probierladen« is to be a permanent location in downtown Jena, supplemented by a mobile version where various technologies can be presented, explained and tried out. The project was developed using a service design approach that focuses on identifying the needs of the target group and translating them into actionable recommendations.


Birgit Mager

Katja Trinkwalder and Paulina Porten

Further project partners:
vhs Jena, Smart City Jena

01.09.2022 – 22.12.2022

Pictures © Katja Trinkwalder