After some years as an in-house organizational developer and systemic consultant with companies like Hewlett Packard and Muelhens Prof. Birgit Magers interest shifted to the paradigm change from products and technologies towards services and how to help companies go through that transition.
In 1995 Birgit Mager started teaching as a professor for “Service Design” at the University of Applied Sciences Cologne (KISD), Germany. As she was the first professor ever in this field, she always felt that it is part of the responsibility as a professor to create awareness and interest in the graduates and make sure they will find jobs! So it was not only her interest to develop the theory and methodology of service design and to build a curriculum around these – she always put emphasis on collaboration with real partners in the private and public sector, to publish, to talk on conferences – to spread the word about service design!
Köln International School of Design
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Photo © Jan Rothstein, 2020